Refund Policy

At SaltMarina, we take pride in offering our customers delicious pizzas and exceptional service. Your satisfaction is important to us, and we understand that sometimes things may not go as planned. This Refund Policy outlines our commitment to accommodating your concerns regarding orders placed through our saltmarina.site or over the phone at +44 20 7946 0958.

Cancellation of Orders

If you need to cancel your order, we kindly ask that you do so at least 30 minutes before the scheduled delivery or pick-up time. To process your cancellation, please contact us directly at +44 20 7946 0958. If the order has not been prepared, we will issue a full refund in the original payment method.

Quality Concerns

If you are unsatisfied with the quality of the food you received, please contact us within 2 hours of receiving your order. We will ask for details about the issue and may request photographic evidence. If we find that the food did not meet our high-quality standards, we will offer a replacement or a refund to your original payment method.

Incorrect Orders

If you receive an order that is incorrect, please notify us immediately at +44 20 7946 0958. We will confirm the mistake and either arrange for a new correct order to be delivered to you or offer a refund. We ask that you report any issues with the order within 2 hours of receipt for us to efficiently address your concern.

Refund Process

Eligible refunds will be processed to your original payment method within 5-7 business days, depending on your financial institution. If you paid in cash, we would either offer a cash refund or a credit for future orders, as per your preference.

Non-Refundable Items

Please note that certain items such as gift cards, promotional items, and customized orders are considered final sale and are not eligible for refunds.

Exceptions

Exceptions to our refund policy include instances where the taste preferences are subjective or the food has been largely consumed or discarded. While we strive to satisfy every customer, we reserve the right to refuse refunds in these situations.

Contact Us

If you require further assistance or have any questions regarding your order or our refund policy, please do not hesitate to contact us at +44 20 7946 0958. Our customer service team is committed to ensuring your experience with SaltMarina is a positive one.

Policy Updates

This Refund Policy may be updated periodically to reflect changes to our services or for other operational, legal, or regulatory reasons. The last update was made on March 1, 2023.

Address Information

Should you need to reach us by mail, please send correspondence to:

SaltMarina
43 Bedford Street, Westminster,
London, WC2E 9HA,
United Kingdom

Thank you for choosing SaltMarina and we look forward to serving you with our delicious pizzas and delightful service.